FAQs
How can I contact you?
You can reach us anytime at info@shoppuccino.com. Our customer care team will be happy to help you with any questions about your order or our products.
Do you ship worldwide?
Yes! We ship to most countries around the world.
Where do you ship from?
All orders are shipped directly from our international warehouse.
Can I change or cancel my order?
Since we process orders quickly, please request any changes or cancellations within 12 hours of placing your order. After this time, we may not be able to adjust it, but you can always return the order for a full refund once received.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express) as well as PayPal.
When will my order be processed?
Orders are processed Monday through Friday. Please allow 1–3 business days for processing before your order is shipped. During holidays or sale seasons, processing may take slightly longer.
How long will delivery take?
Standard delivery times are typically 2–4 weeks, depending on your location.
What if I don’t receive my order?
If your order hasn’t arrived within 30 days after shipping, you are eligible for a full refund.
Will I have to pay customs or taxes?
Our prices are displayed tax-free in USD. Depending on your country, you may be required to pay customs duties or local taxes once your order arrives. These charges are determined by your local customs office and are the responsibility of the customer.
How do I return an item?
Simply email us at support@shoppuccino.com, and our team will guide you through the return process.
What if my item is defective, incorrect, or damaged?
If you receive an incorrect, damaged, or defective product, contact us right away with your order number and photos of the product. We’ll do our best to resolve the issue quickly.
When will I receive my refund?
Refunds are issued to your original payment method within 7–10 business days after we receive your return. Please note that it may take some time for your bank or credit card company to post the refund to your account.